Telecom Expense Management


One of the world’s leading providers of communications solutions and services. Its principal activities are multi-national telecommunications services, and high value IT products and services.

Project Overview & Objectives

The client requested Synaptitude lead a project to improve telecom expense management processes globally in more than 30 countries worldwide. With more than 50% of the over $1.5 billion in yearly access spend for data circuits, the client believed it could be incorrectly paying for well over $150 million each year.

Our Involvement

By utilizing Synaptitude’s significant experience in commercial inventory management and telecommunications invoice validation, we successfully developed an application that the client’s global operations could use to maintain an accurate network inventory to be used in validating over 1000 monthly external vendor invoices. In addition, we worked closely with the client to develop new business processes in each country that would not only ensure better control over the costs, but allow for significant improvements to centralized reporting around network optimization, contract management and revenue assurance.

Results and Benefits

The new system has over 90% of the worldwide data access circuits being centrally managed, with costs now being validated through consistent systems and processes. Benefits in excess of $20 million have already been realized.