Case Study
Client
One of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.
Project Overview & Objectives
The client of acquired two smaller but still significant operators and asked Synaptitude to play a key part in analyzing the three billing organizations and making recommendations for the strategic direction forward for these billing operations.
Our Involvement
Synaptitude’s staff performed a detailed analysis of the strengths, weaknesses, opportunities, and threats regarding outsourcing and offshoring opportunities and provided recommendations to management. These recommendations included a detailed comparison of offshore locations with over 15 different criteria rated with citations to industry research and a weighted ranking of these locations based on the client’s priorities. The recommendations also included development of a Request for Information which was delivered to the client’s key partner vendors, after which Synaptitude followed up with analysis of vendor offerings.
Results and Benefits
The client has implemented a billing strategy consistent with many of Synaptitude’s recommendations. As a result, the financial processes of the acquired organizations have been smoothly integrated into the business operations of the combined entity, resulting in cost savings and reduced administrative overhead. Return to Case Studies >>