Sarbanes-Oxley Management and Verification Process Change Implementation

by synaptitude | Dec 26, 2015 | Case Study, Process Improvement, Utilities | 0 comments

Case StudyClientOne of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value...

Billing System Migration

by synaptitude | Dec 26, 2015 | Case Study, CIO Services, Utilities | 0 comments

Case StudyClientOne of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value...

Electronic Bill Presentation and Payment Systems Requirements and Consensus Building

by synaptitude | Dec 26, 2015 | Case Study, Utilities, Web+Software Development | 0 comments

Case StudyClientOne of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value...

Utility Rate Case IT Strategy Analysis

by synaptitude | Dec 26, 2015 | Case Study, CIO Services, Utilities | 0 comments

Case StudyClientThe California Public Utilities Commission (CPUC) regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies in the state of California. The CPUC serves the public interest...

Web-Based Product Management

by synaptitude | Dec 26, 2015 | Case Study, CIO Services, Not-For-Profit/Associations, Process Improvement | 0 comments

Case StudyClientA membership association, composed of over 5,700 schools, colleges, and universities, whose mission is to connect students to college success and opportunity. The company serves seven million students and their parents, 23,000 high schools, and 3,800...

PMO for Customer Service Transformation

by synaptitude | Dec 26, 2015 | Case Study, CIO Services, Utilities | 0 comments

Case StudyClientA global Web services company that operates some of the most popular Web destinations, offers a comprehensive suite of free software and services, runs one of the country’s largest Internet access businesses, and provides a full set of...